Developing a cross-platform mobile app for existing web app to suit complex B2B and B2C service delivery environments where multiple technicians can undertake work on the same service call request, or where maintenance schedules for multiple items of equipment can be managed efficiently and effectively by a single technician.
Solution
Enabled technicians to access their schedule and view their time sheets
Technicians can log, view or update their work hours using Transactions
To ensure the safety of technicians, implemented Safety Questions and Work Instructions for Task or Service Call assigned
Using Preventive Maintenance Runs technicians can perform maintenance activity for Equipment on weekly, monthly or yearly basis
Implemented Proof of Presence for transactions in Service call as part of commercial compliance, where onsite technicians are required to obtain customer signature as proof
Barcode scanning feature provides flexibility to load the equipment into app by just scanning the serial code present on them
Administrator has control over the navigation flow, display elements, forms and their validations
